UK Healthcare & Adult Social Care · Patent GB2618503.3

AI-Powered Cyber Security & Compliance Platform for UK Healthcare

SECURE. COMPLIANT. TRUSTED.

Detect threats. Understand compliance risk. Act safely. Stay audit-ready.

CareShield AI is purpose-built to close the NHS cyber protection gap for 16,500 UK care homes and healthcare providers. It brings real-time threat detection, automated DSP Toolkit v8 evidence generation, clinical-safety guardrails, and plain-language staff guidance into one continuous operating engine.

Explore Platform
  • AI-powered cyber threat detection
  • Continuous vulnerability scanning
  • NHS DSP Toolkit v8 compliance
  • Clinical-safety-aware remediation
  • Audit-ready evidence generation
  • Multi-site care group governance

Executive Overview

Continuous Healthcare Compliance & Cyber Posture

Active Protection

Ransomware Detected on FILESERVER-01

Device isolated automatically · Safety check passed

Inspect →

Security Score

58%

Action items identified

DSP Toolkit v8

61%

Deadline: 30 June 2027

Active Threats

5

1 Critical · 2 High

Auto-Remediated

34

Safe-mode approved

UK GDPR Posture74%
CQC Data Governance83%
Elmwood Group (8 sites)Explore Modules →

Regulated Compliance & Sector Alignment:

NHS DSP Toolkit v8CAF 3.4 Aligned
UK GDPR & DPA 2018AES-256 Encrypted
CQC Data GovernanceSafe & Well-Led
Patent GB2618503.3UK IPO Filed
3 Signed LOIsRunwood · Sabrina · Restcare
154 Provider Survey95.4% Validation
Section 2 · About CareShield AI

Cybersecurity & Compliance Built Exclusively for UK Healthcare

CareShield AI is an innovative B2B SaaS platform designed to remove the burden of cybersecurity and regulatory compliance from UK healthcare and adult social care providers.

What CareShield AI Does

A Closed-Loop Cyber Resilience & Governance Engine

Rather than requiring healthcare organisations to manage multiple disconnected security tools, expensive consultants, and stressful manual spreadsheets, CareShield AI provides a unified cloud platform that continuously monitors IT environments, detects threats, and automates regulatory compliance.

Once deployed in under 24 hours, the platform integrates with Active Directory, Windows Server, and clinical care systems to automatically capture evidence for the NHS DSP Toolkit v8, protect against ransomware, and ensure compliance with UK GDPR and CQC expectations without disrupting frontline patient care.

The Sector Problem Defined

The NHS Cyber Protection Gap Across 16,500 Care Homes

Healthcare Breach Rate

79%

of UK frontline care providers suffered at least one breach since 2021.

DHSC Supported Data

Average Breach Cost

£9,528

average financial loss per incident in adult social care, 75% phishing.

Sector Incident Survey

Shared Device Risk

39%

of care homes share devices among staff; 30% share login accounts.

DHSC State of Cyber

Device Downtime

3 hrs/wk

lost per care worker due to IT failures, delaying resident medication.

Healthcare IT Metrics

NHS CSOC Protects 1.7M Devices — Zero Independent Care Homes

While NHS trusts benefit from national threat intelligence and centralized SOC protection, the UK's 16,500 independent care homes process identical clinical and safeguarding records with zero centralised protection. CareShield AI closes this gap by delivering the operational power of a dedicated Security Operations Centre as an affordable SaaS.

Our Mission

To help UK healthcare and adult social care providers protect sensitive resident data, meet compliance obligations automatically, and respond to cyber risks without operational friction.

We focus on removing manual paperwork, reducing security costs, and making complex NHS data protection requirements simple and intuitive for non-technical care teams.

Our Vision

To become the UK's leading healthcare cybersecurity and compliance intelligence platform, enabling every care organisation to operate with continuous protection and regulatory confidence.

Long term, our goal is to make cyber security and compliance as seamless, automated, and invisible as the care delivery process itself.

Innovation Advantage

Key Differentiators That Set CareShield AI Apart

Healthcare Regulatory Knowledge Graph

Connects raw infrastructure signals directly to UK GDPR, NHS DSP Toolkit v8, and CQC data governance. Translates technical logs into legal compliance meaning.

Care-Sector Specific IP

Clinical-Safety-Aware Remediation

Evaluates shift patterns, medication administration, and resident welfare before executing actions. Care-critical actions require registered manager approval.

Care-Sector Specific IP

Plain-Language NLP Communication

Translates complex cybersecurity events into clear, role-specific guidance for frontline care assistants, nurses, and managers via SMS and care app popups.

Care-Sector Specific IP

Dual-Loop Collective Defence

Local machine-learning baselines combined with an anonymised sector-wide threat intelligence network that vaccinates all participating care homes.

Care-Sector Specific IP
Section 3 · Platform

A Unified Operating System for Healthcare Cyber Governance

Explore our core platform capabilities, four innovation pillars, and continuous compliance frameworks designed specifically for healthcare environments.

Core Innovation Architecture

The Four Innovation Pillars of CareShield AI

Why the innovation is genuinely novel: combining real-time threat detection, clinical-safety-governed remediation, regulatory mapping, and plain-language staff guidance into a unified closed-loop platform.

01Proprietary IP

Healthcare Regulatory Knowledge Graph

Bridging Cyber Telemetry with UK Health Regulations

At the core of CareShield AI is a proprietary knowledge graph that maps raw Active Directory events, file transfers, and device activity directly to UK GDPR Articles, NHS DSP Toolkit v8 controls, and CQC Data Governance expectations.

Eliminates disconnected GRC spreadsheets and technical SIEM silos
Dynamically explains why an infrastructure event constitutes a regulatory breach
Updates centrally as NHS England and ICO regulations evolve
02Clinical Safety

Autonomous Remediation with Care-Grade Safety Controls

Protecting Patient Welfare During Cyber Defence

Unlike generic enterprise tools that aggressively lock accounts or disconnect devices mid-shift, CareShield AI embeds healthcare operational rules. It evaluates care shift patterns, medication administration systems, and emergency access before taking action.

Safe-mode automation preserves clinical continuity and patient care
Routes high-impact remediations through registered manager approval gates
Prevents disruptive account lockouts for nurses and care staff on active duty
03NLP Translation

Plain-Language Staff Communication (NLP Layer)

Transforming Frontline Staff into Active Defenders

Our Natural Language Processing translation layer turns complex security alerts into clear, non-technical, role-tailored instructions. Care assistants, registered managers, and executives receive guidance in everyday language via SMS, email, and care apps.

No cybersecurity jargon: explains what happened, why it matters, and next steps
Delivers guidance at the moment of the event (just-in-time micro-training)
Staff acknowledgements automatically feed into DSP Toolkit training evidence
04Collective Defense

Dual-Loop Collective Defence Intelligence

Local Baseline Learning + Anonymised Sector-Wide Vaccination

The platform continuously improves through a dual-learning architecture: an organisation-specific baseline that adapts to local care routines, plus an anonymised sector-wide threat intelligence network that protects all UK care providers.

Threats stopped at one care home instantly protect all other homes in the network
Zero exposure of confidential patient data or identifiable care records
Dramatically lowers false positives by understanding healthcare shift workflows
UK Patent Application GB2618503.3 Filed

Supported by Independent Prior Art & Novelty Search

Conducted across patent databases, IEEE Xplore, ACM Digital Library, Semantic Scholar, and arXiv. The independent search confirmed that no prior art reference alone or in combination discloses CareShield AI's unified healthcare-specific regulatory intelligence, clinical-safety-constrained remediation, and plain-language staff communication architecture.

Application: GB2618503.3
Platform Modules

Eleven Connected Modules, Engineered for Healthcare

CareShield AI is designed as a closed-loop operating engine that continuously connects infrastructure monitoring, regulatory intelligence, safe remediation, and evidence generation.

See How It Works

End-to-End Data & Event Processing Flow

1. Ingest

Server, AD, network & clinical telemetry

2. Normalise

Unified event correlation engine

3. Detect

AI threat & compliance violation analysis

4. Map

Knowledge graph: GDPR / DSP / CQC

5. Score

Contextual clinical risk rating

6. Decide

Clinical-safety guardrail check

7. Remediate

Safe auto-action or manager escalation

8. Communicate

Plain-language staff alert dispatched

9. Record

Tamper-evident audit & evidence archive

Real-Time Detection

AI-Powered Cyber Threat Detection

Continuously detects ransomware patterns, malware, abnormal logins, and phishing indicators across healthcare systems.

Ransomware DetectionPhishing IndicatorsAnomaly DetectionBrute Force Defense
Asset Hygiene

Continuous Vulnerability Scanning

Full estate inspection covering Active Directory, endpoints, Windows Server, network switches, and cloud repositories.

Active DirectoryPatch AuditingPort ScanningConfiguration Hygiene
Proprietary Engine

Healthcare Regulatory Knowledge Graph

Directly connects raw infrastructure telemetry to UK GDPR articles, NHS DSP Toolkit v8, and CQC data governance.

UK GDPR MappingDSP Toolkit v8CQC StandardsAutomated Evidence
Clinical Risk

Healthcare Contextual Risk Scoring

Prioritises security alerts based on clinical system criticality, patient data sensitivity, and resident welfare impact.

Clinical CriticalityResident WelfareMulti-Dimensional ScorePrioritised Actions
Care-Grade Controls

Autonomous Remediation & Safety Guardrails

Executes automated containment while evaluating shift schedules, active care workflows, and emergency access.

Safe-Mode RemediationShift-Aware LogicManager Approval GatesZero Care Disruption
NLP Translation

Plain-Language AI Communication Layer

Translates technical security alerts into clear, non-technical guidance tailored for frontline care workers.

Role-Tailored NLPJust-In-Time GuidanceSMS & Email ChannelsCare Staff Friendly
Unified Visibility

Executive & Registered Manager Dashboards

Consolidated single-pane-of-glass overview of organizational cyber risk, compliance status, and audit readiness.

Executive SummaryLive Compliance GaugesThreat OverviewAction Tracker
One-Click Audit

Audit Reporting & Evidence Dossiers

Continuously accumulates compliance evidence as a by-product of daily monitoring, eliminating annual manual scrambles.

DSP Submission PackCQC Inspection DossierICO 72h ReportsContinuous Evidence
Group Governance

Multi-Site Healthcare Management

Centralised oversight across 5 to 50+ care home sites with delegated administrative controls.

Multi-TenantGroup AggregationSite-Level DelegationStandardised Policies
Network Immunity

Dual-Loop Collective Defence Network

Anonymised sector-wide threat intelligence loop that inoculates all participating healthcare organisations.

Sector-Wide LearningPrivacy-PreservingAnonymised TelemetryCollective Shield
Active Directory

Identity & Access Governance

Deep integration with Microsoft Active Directory, Azure Entra ID, and clinical user provisioning systems.

Leaver Account DeletionShared Account AuditingMFA EnforcementAccess Reviews
Regulatory Standards & Security Frameworks

Continuous Assurance Across Key UK Regulators

Mandatory NHS Standard

NHS DSP Toolkit Version 8

NCSC CAF 3.4 aligned. Continuously collects all 42 objective evidence items from system telemetry.

Continuous Cloud Verification
Statutory Law

UK GDPR & DPA 2018

Automated 72-hour ICO breach documentation, consent records, and encrypted AES-256 data transfers.

Continuous Cloud Verification
Care Inspection Ready

Care Quality Commission (CQC)

Direct alignment with CQC Safe & Well-Led data governance frameworks. Generates inspector-ready dossiers.

Continuous Cloud Verification
Legislative Alignment

Cyber Security & Resilience Bill

Framework-aligned compliance ready for tightening UK critical supplier regulations and incident reporting.

Continuous Cloud Verification
Section 4 · How It Works

A Seamless 5-Step Workflow: Connect to Report

CareShield AI operates continuously in the background. From rapid 24-hour integration to real-time threat detection, clinically safe remediation, and automated audit dossiers.

The 5-Step Healthcare Cyber Governance Cycle

Connect → Analyze → Identify → Act → Report
Step 01 Detail

1. Connect Systems

Explore Pricing & Plans

Plug into Active Directory, Windows Server, network switches, and clinical EPR systems in <24 hours.

Zero hardware installations required
Read-only secure API & telemetry connectors
Preserves existing care record software

Continuous Feedback & Learning Loop

The workflow operates as an ongoing cycle rather than a point-in-time check. Each completed step continuously refines threat detection, reduces manual paperwork, and strengthens DSP Toolkit audit evidence.

Section 5 · Market & Pricing

Target Customers, Market Opportunity & Predictable SaaS Pricing

Serving a £1.13B UK healthcare cybersecurity market with transparent monthly packages aligned with what care providers already spend on care software.

Who It Is For

Target Customer Segments in UK Healthcare & Adult Social Care

Care Home Groups & Chains

5 to 50+ care home portfolios needing centralised governance & collective defence.

Independent Care & Nursing Homes

Small to mid-sized homes needing affordable, automated DSP Toolkit compliance.

GP Practices & Primary Care Networks (PCNs)

Multi-site surgeries handling NHS patient records and strict data security rules.

Community Healthcare & Hospices

Palliative & community services with distributed care staff and tablet access.

Healthcare Managed Service Providers (MSPs)

IT providers seeking CAF-aligned security tooling for their care client base.

Private Healthcare & Specialist Clinics

Independent clinics requiring rapid ICO/GDPR compliance and encryption controls.

Market Analysis & Competitive Differentiation

Defensibility & Market Landscape

As detailed in the Business Plan (Pages 60–72), CareShield AI addresses a £1.13B UK market with a blue-ocean platform that unifies operational security, healthcare compliance, and clinical safety.

Feature / CapabilityCareShield AISophos HealthcareOneTrustTugboat LogicNetsafe / Interbit
AI-Powered Threat Detection
Real-Time Infrastructure Monitoring
Active Directory & Identity Monitoring
Network & Endpoint Security
Healthcare-Specific Platform
Healthcare Regulatory Knowledge Graph
GDPR Compliance Mapping
DSP Toolkit Compliance Automation
CQC Compliance Mapping
Continuous Compliance Monitoring
Automated Compliance Evidence Collection
AI Contextual Clinical Risk Scoring
Automated Remediation
Clinical Safety-Aware Remediation
Encryption Enforcement
Device Isolation
User Access Governance
Plain-Language Staff Alerts (NLP)
Role-Based Staff Communication
Automated Audit Reports
CQC & DSP Toolkit Ready Reports
Proactive Healthcare Risk Intelligence
Continuous AI Collective Learning
Multi-Site Healthcare Management
Designed for UK Adult Social CarePartial
Combines Security + Compliance + Remediation + Staff Guidance
Why Existing Products Fall Short: Enterprise security products (Sophos) detect threats without understanding NHS DSP Toolkit or CQC compliance. Governance tools (OneTrust, Tugboat) produce static reports but lack live Active Directory telemetry and automated remediation. Disaster recovery tools (Netsafe) only act after an outage occurs. CareShield AI is the first unified platform providing closed-loop protection for care homes.
Evidence of Demand & Customer Validation

Validated by 154 Providers & 3 Signed LOIs

As set out in the Business Plan (Pages 73–77), our product architecture, clinical safety approach, and subscription pricing have been validated through rigorous primary research and verified customer commitments.

Sector Survey of 154 UK Healthcare & Care Providers

Closed 21 August 2026
86.9%DSP Toolkit Challenge

Compliance requirements creating the biggest challenge

NHS Data Security & Protection Toolkit (86.9%) · UK GDPR (72.5%) · CQC Info Governance (66.7%)

Direct Buyer Validation
87.6%Spend >5 hrs/mo on manual paperwork

Monthly time spent on compliance reporting & evidence preparation

10 to 20 hours/mo (54.9%) · 5 to 10 hours (21.6%) · Over 20 hours (11.1%)

Direct Buyer Validation
95.4%Find integrated solution valuable

Value of a platform combining cyber monitoring and compliance

Extremely valuable (67.3%) · Very valuable (28.1%) — Total: 95.4% positive

Direct Buyer Validation
96.8%Demand clinical safety controls

Importance of clinical safety guardrails & patient care continuity

Extremely important (66.9%) · Very important (29.9%) — Total: 96.8% essential

Direct Buyer Validation
80.3%Definite pilot interest

Interest in participating in early paid pilot deployment

Yes, definitely (80.3%) · Possibly, depending on details (18.4%)

Direct Buyer Validation
95.5%Validates our pricing tiers

Monthly budget considered reasonable for platform

£100 to £250/mo (66.9%) · £250 to £500/mo (28.6%) — Total: 95.5% in £100-£500

Direct Buyer Validation

Signed Letters of Intent (LOIs) from Verified Care Providers

Registered at Companies House & Independently Verifiable

Sabrina Health Care Ltd

Bridlington, East Yorkshire

Co. #06366199

Independent multi-site operator running residential and nursing care homes across the Yorkshire coast with 100+ care staff.

Committed Plan & Rate:

Professional Plan (£199/site/mo + £35 add-ons)

Signed: 1 September 2026

Committed to trial & subsequent paid subscription

Caldwell Grange Care Home

Nuneaton, Warwickshire (Runwood Homes Ltd)

Co. #00731250

Single home operating within Runwood Homes Ltd, one of the UK's largest elderly care groups operating nationally.

Committed Plan & Rate:

Basic Plan (£79/site/mo + £35 add-ons)

Signed: 2 September 2026

Committed as single-home group reference deployment

Restcare Limited

Harlow, Essex

Co. #13020859

CQC-registered provider rated 'Good' across all 5 inspection domains, registered with the NHS DSP Toolkit as a social care provider.

Committed Plan & Rate:

Professional Plan (£199/site/mo + £35 add-ons)

Signed: 5 September 2026

Committed for automated DSP Toolkit evidence generation
Commercial Note: These three letters cover the entire spectrum of the intended customer base — independent multi-site operators, single care homes in national chains, and compliance-driven independent homes. Rates referenced (£79 and £199/mo + £35 add-ons) match our financial plan exactly.
Transparent Healthcare Pricing

Predictable SaaS Tiers, Care-Sector Aligned

Priced in line with standard care management software (£100–£300/site/mo) rather than cost-prohibitive enterprise security suites. Validated by 95.5% of survey respondents in our sector research.

Essential Care

Basic Plan

£79/per

per care site / month

Single care home or small provider needing baseline monitoring and live compliance status.

Active Directory & endpoint monitoring
Daily security & compliance position
Rule & knowledge-graph alerting
Recommended remediation actions
Live DSP Toolkit & UK GDPR posture
Dashboard notifications
Next-working-day email support
Most Popular

Professional Plan

£199/per

per care site / month

Care homes requiring full monitoring, automated remediation, and inspection-ready evidence.

Everything in Basic, plus:
File server, network & clinical app monitoring
Continuous 24/7 real-time telemetry
Behavioural baselining per user & device
Clinical safety-aware automated remediation
Care Quality Commission (CQC) evidence mapping
Plain-language role-tailored email & SMS alerts
Scheduled monthly security summary
Telephone & priority email support
Multi-Site Groups

Enterprise Plan

£399/blended

blended group / month

Multi-site care groups (5–50+ homes) requiring consolidated portfolio governance and reporting.

All sites in group under single agreement
Cross-site monitoring & portfolio aggregation
Collective defence: threat at 1 site protects all
Group-level remediation policy & delegated approvals
Group-wide regulatory compliance position
Branded group-wide staff communication
Board-level executive governance reports
Named dedicated account manager
Turnkey SOC

Managed Security Service

£750/per

per account / month

Providers with no internal IT function seeking full human SOC triage + automated platform.

Complete Enterprise platform included
Human security analyst alert triage 24/7
Remediation approvals handled under agreed protocol
Annual DSP Toolkit submission fully managed & reviewed
Quarterly CQC inspection readiness audit
1-hour critical response SLA

Usage-Based Compliance Add-Ons (£35 / unit)

Available across all subscription tiers on demand without forcing upgrades.

£35 Y1 · £33 Y2 · £30 Y3

DSP Toolkit Submission Pack

Complete evidence dossier with 42 objective criteria assertions compiled on demand before the annual NHS deadline.

CQC Inspection Evidence Dossier

Generated instantly when an inspection is announced. Covers Safe and Well-Led data governance records.

Care Software API Access

Direct API sync for care planning vendors (Nourish, Birdie, CareSys) embedding live compliance in their systems.

Interactive Care Home ROI & Cost Calculator

Estimate your monthly subscription, time saved, and breach risk mitigation return.

3 Sites
1 (Single home)10 (Mid-group)25+ (Large portfolio)

Estimated Investment & Annual Return

£807/ month (£9,684/yr)
Admin Time Saved / Year:828 Hours (~£20,700 value)
Average Breach Avoidance:£9,528
Net Estimated Annual Benefit:20,544

3-Year Business Plan Financial Projections

Section 6 · Leadership Team

Founders & Technical Leadership

Combining deep academic cybersecurity expertise, frontline UK adult social care experience, and healthcare software engineering to build a trusted, clinically aware platform.

GS

Gopika Suresh

Co-Founder & Chief Executive Officer (CEO)

Product Leadership, Healthcare Domain & Regulatory Architecture

Postgraduate cybersecurity specialist combining technical degrees with direct frontline experience in UK residential care homes. She identified the critical gap in care-sector compliance and designed CareShield AI's clinical safety framework and regulatory knowledge graph.

Strategic Focus

Dedicated to automating cyber protection and DSP Toolkit compliance through clinical safety guardrails so healthcare teams can focus fully on resident care without audit anxiety.

Qualifications:

  • MSc Cyber Security — Edinburgh Napier University (2025)
  • B.Tech Computer Science — KTU University (2019)
  • Cisco Certified Network Associate (CCNA)

Track Record:

  • Healthcare Assistant — Manor Grange Care Home, Edinburgh (2025–Present) & Leys Park Care Home
  • System Administrator — Cogniz Info Tech (2020–2023)
  • Cisco Network Engineer Intern — Cogniz Info Tech (2019–2020)
CareShield AI LtdEdinburgh, Scotland
AT

Akhil Alex Thomas

Co-Founder & Chief Commercial Officer (CCO)

Commercial Strategy, Market Growth & Customer Acquisition

Commercial leader experienced in regulated financial services governance, B2B SaaS go-to-market strategies, customer acquisition, and healthcare technology partnerships across the UK.

Strategic Focus

Focused on delivering enterprise-grade cyber resilience at a price point care homes already recognise from their care management software, creating measurable operational ROI.

Qualifications:

  • MSc Marketing with Digital Strategies — Edinburgh Napier University (2024)
  • Bachelor of Commerce (B.Com) — St. Joseph's College (Autonomous), Bangalore (2017)

Track Record:

  • Case Consultant — Lloyds Bank Group (April 2025–Present) in regulated environment
  • Digital Marketing Intern — OSEON (2023)
  • Sales & Marketing Executive — CBMS Media (2020–2021)
CareShield AI LtdEdinburgh, Scotland
RR

Razdan Rasheed

Technical Lead / Chief Technology Officer (CTO)

Software Architecture, Cloud Infrastructure & Engineering Build

Senior software engineer with 5+ years commercial experience, including 3 years at Nalashaa Healthcare Solutions delivering FHIR-standard clinical applications, secure API connectors, and automated test pipelines.

Strategic Focus

Committed to rigorous engineering quality, full FHIR data interoperability, and automated clinical safety verification before any technical action touches a care environment.

Qualifications:

  • Master's in Software Development — University of Strathclyde, Glasgow (2024)
  • Bachelor of Engineering (B.E.) in Electronics & Communication
  • React, JavaScript/CSS Certified; AWS Cloud Practitioner (in progress)

Track Record:

  • Healthcare Software Developer — Nalashaa Healthcare Solutions (3 yrs) delivering FHIR-compliant clinical apps
  • Senior Protection Advisor — Lloyds Banking Group (March 2025–Present)
  • Full-Stack Software Developer (Freelance 2019–Present)
CareShield AI LtdEdinburgh, Scotland
Headquartered in Edinburgh, Scotland

Strategic Access to UK HealthTech Ecosystem & Top Graduate Pipelines

CareShield AI operates from Edinburgh, providing direct access to NHS Scotland health boards, the University of Edinburgh and Heriot-Watt cybersecurity & informatics pipelines, and the Bayes Centre AI hub. Initial commercial operations focus on England (DSP Toolkit v8 and CQC regulatory cycle), expanding across Scotland, Wales, and Northern Ireland.

100% Self-Funded £50k Equity
Section 7 · Frequently Asked Questions

Got Questions? We Have Answers

Find answers to the most common questions regarding CareShield AI, clinical safety, NHS DSP Toolkit v8 compliance, pilot deployments, and pricing.

CareShield AI is the UK's first integrated, AI-powered cybersecurity and regulatory compliance platform purpose-built for healthcare and adult social care organisations. It combines continuous infrastructure threat detection, automated NHS DSP Toolkit v8 evidence generation, clinical-safety-aware remediation, and plain-language staff communication within a single cloud-native SaaS solution (Patent Application GB2618503.3).